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Services

Three Program Tiers. One Shared Standard.

Every Anchor Wharf program includes Singapore-origin leaf, guest-facing provenance narrative, staff training, branded ritual collateral, and scheduled replenishment. Choose the tier that matches your lobby service model and guest volume.

Tier 1

Lobby Signature

Single-origin tea for properties serving 20–60 cups daily

  • One curated Singapore-origin leaf (oolong or white tea)
  • Guest provenance card and table tent in your brand language
  • Half-day staff training session (up to 8 front-of-house team members)
  • Bi-weekly replenishment with 48-hour lead time
  • Quarterly service audit and refresher briefing

From $840

Tier 2

Afternoon Service

Three-tea menu for properties running structured afternoon tea sessions

  • Three curated Singapore-origin leaves with tasting notes and pairing suggestions
  • Full guest menu design and printing (up to 200 menus per quarter)
  • Full-day staff training with role-play service scenarios
  • Weekly replenishment with 24-hour lead time guarantee
  • Monthly service audit, guest feedback review, and menu evolution consultation

From $2,100

Tier 3

Bespoke Program

Custom-built for properties with seasonal menus, private events, or multi-outlet needs

  • Fully tailored tea selection, blend development, and seasonal rotation
  • Branded service kit including teaware, signage, and guest takeaway collateral
  • Unlimited staff training sessions and on-call service coaching
  • On-demand replenishment with same-day delivery in central Singapore
  • Dedicated account manager and quarterly program strategy review

From Quoted

How we work

From brief to delivery

  1. 01

    Lobby Style Audit

    We visit your property, observe your current service flow, and map where tea sits in the guest journey — usually takes 45 minutes over a quiet service window.

  2. 02

    Menu Curation

    Within three business days, you receive a proposed tea selection, guest narrative, and per-cup cost breakdown calibrated to your F&B margin targets.

  3. 03

    Staff Training

    One focused session covering brewing parameters, service scripts, and guest interaction techniques — your team pours consistently from the first shift onward.

  4. 04

    Program Launch

    We deliver your initial stock, branded collateral, and a replenishment schedule; you go live the next service period with no phased rollout required.

  5. 05

    Ongoing Calibration

    Monthly check-ins track pour consistency and guest feedback; we adjust leaf selection, portions, or service details so the program improves rather than drifts.

Eight Lobby Programs in Four Months Is the Target.

We have capacity for new hotel partners onboarding now across Singapore. If your F&B calendar has a Q3 activation window, the brief-to-launch timeline fits. PDPA-compliant data handling included in all onboarding agreements.

Send Us Your Lobby BriefDownload the Program Overview